Service Center
Global Support · Local Experts - Your Reliable Partner
Global Support, Local Expertise - Your Trusted Partner
Customer Initiation
End users contact authorized dealers in their country via phone/email
Localized Response
Dealer technical team conducts preliminary diagnosis and on-site support
Manufacturer Integration
Complex issues are escalated directly to Qingdao Tianchen Jiachuang Technical Center by dealers
Closed-loop Service
Solutions are quickly implemented through the dealer network
24-hour hotline online
36-hour issue resolution
Installation Instructions
INSTALLATION INSTRUCTIONS
Installation Store Selection
Confirm installation steps and methods according to the manual. If unsure how to install, contact Tianchen headquarters. Engineers at Tianchen Jiachuang can provide phone guidance on installation methods.
Pre-installation Precautions
Users can choose the nearest service dealer by simply calling the national hotline. Headquarters will recommend the nearest service dealer based on the user's location.
Installation Process
If technical installation issues arise during installation that the technician cannot resolve, please immediately contact headquarters by phone. Headquarters will arrange for a professional senior technician to provide timely phone guidance.
After Installation
Users can carefully check the fit and firmness of the installed product to ensure quality stability. Each of our products undergoes multiple quality inspections and can be traced back to its source.
Instructions: To close, simply gently push the door; the subsequent closing action will complete automatically. To avoid injury, pay attention to ensure the closing area is not obstructed each time the door is closed.
Warranty Policy
QUALITY ASSURANCE POLICY
01. Warranty Content Description:
Minor surface scratches or stains (removable) on exterior products are not quality issues. Users enjoy a three-year warranty with free replacement or repair of key components within three years.
02. Warranty will be refused under the following conditions:
Product damage caused by improper storage, use, or maintenance.
Damage caused by impact or collision.
Product damage caused by improper or non-standard installation.
03. Warranty Method:
Users must return the damaged product with proper packaging.
After-sales Service
National 400 hotline available 24/7, with a professional technical team ready to answer your product questions anytime, anywhere.
Product Training
More than 10 professional senior engineers provide specialized product training services to ensure familiarity with installation skills and methods.
Service Outlets
Service and dealer outlets are spread across the country. Just dial the 400 hotline to enjoy free technical support services anytime, anywhere.
Insurance
China Pacific Insurance underwrites product liability insurance, maximizing user rights protection, allowing you to enjoy Jiaotu with peace of mind anytime, anywhere.
Contact Information
E-mail: tcjc@jootoon.cn
Phone:400 0532 998
Guangzhou Headquarters Address: 12th Floor, Room 1211, Baiyun Electric Building, No. 9 Minying Science and Technology Park Road, No. 1633 Beitai Road, Baiyun District, Guangzhou
Qingdao Factory Address: No. 2111 Chaoyangshan Road, Yinzhu Street, Huangdao District, Qingdao Tianchen Jiachuang
Jiaochuang Integrated Lock
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